UX Researcher - Digital Products

Location: Ottawa, ON, Canada
Date Posted: 02-11-2018
As a Top 25 Great Place to Work® recipient and a fastest growing tech company in North America according to Deloitte, You.i TV is changing the way users experience TV across mobile. tablet, and connected devices. Interested in building the future of TV? We are actively looking for an experienced and driven UX Researcher to join our growing product team!
 
Are you the right fit?
 
  • You’re well-versed in qualitative and quantitative research, with a desire to develop new, effective methods tailored to a start-up environment
  • You’re approachable and articulate, encouraging open feedback from teammates and stakeholders
  • You’re assertive and ready to advocate for user-centric thinking in all stages of the product life-cycle
  • You love working with data and are comfortable synthesizing complex information into succinct summaries to inform business, technical and design decisions
  • You’re confident in working in a fast-paced environment and able to deliver results quickly
  • You’re comfortable performing a balance of both research and UX architecture responsibilities
 
Responsibilities
 
  • Apply various research methods (e.g. interviews, surveys, ethnography & usability evaluations) to inform both product and service design
  • Plan and execute research recruitment strategies, targeting segments of our worldwide user base
  • Analyze data, interpret results, and summarize key research findings in a compelling manner, providing clear and actionable recommendations to a cross-disciplinary audience of stakeholders
  • Assemble and present concise summaries of key research insights and recommendations to stakeholders
  • Create persona, workflows, journey maps and other artifacts that describe our users evolving characteristics and behaviours; promoting empathy and informing ongoing product iteration
  • Work with internal stakeholders to plan metrics for tracking new products or experiences
  • Collaborate with the UX team to develop data-informed product and service strategies
  • Ability to switch hats and take on business analyst tasks such as market analysis, business process, and feature definition
  • Introduce new processes, concepts, and tools that drive user-centric design thinking across the organization
 
Qualifications
 
  • Bachelor’s degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
  • 2 years of work experience
  • Exceptional written and oral communication skills; comfortable presenting to groups
  • Fluent in data analysis, research methodologies, and other forms of qualitative and quantitative feedback
  • Online portfolio or work samples demonstrating your ability to gather and translate research insights into highly visual, succinct summaries
  • Examples of where/how your research insights informed and benefitted design decisions
  • Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote
 
Preferred qualifications
 
  • Master’s degree or PhD in a related field
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
  • Experience with software development tool kits
 
Distribution is the name of the game. TV & Media companies are in a race to reach as many viewers as possible on screens of all shapes and sizes. Which is why brands such as A+E Networks, AT&T, WarnerMedia, NBA, Warner Brothers, National Geographic, and Fox have already turned to You.i TV to develop and deploy their suite of TV applications.
 
You.i TV welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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